Refund policy

RETURN POLICY

WE GENERALLY DO NOT ALLOW FOR RETURNS ON PURCHASED SERVICES. IN THE EVENT YOUR PURCHASED A DIGITAL SERVICE AND WOULD LIKE A REFUND, PLEASE CONTACT US DIRECTLY. MARVAELI DESIGN HOLDS THE RIGHT TO APPROVE OR DENY ANY REQUESTED REFUNDS. 

IF YOUR REQUEST FOR REFUND IS ACCEPTED, WE'LL NOTIFY YOU AND ISSUE TYOUR REFUND BASED ON OUR REFUND POLICY BELOW.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTION AT J@MARVAELI.COM.

DISLIKES AND ISSUES 

PLEASE INSPECT YOUR DIGITAL ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DOES NOT MEET YOUR STANDARDS OR YOU RECEIVE THE WRONG SERVICES RENDERED, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS 

CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, SUCH AS ANY DIGITAL SERVICE PURCHASED ONLINE. MARVAELI DESIGN HOLD THE RIGHT TO ADJUST THIS POLICY ON A CASE-BY-CASE BASIS. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM. 

EXCHANGES 

WE DO NOT OFFER EXCHANGES. IN THE EVENT YOU PURCHASE A DIGITAL SERVICE AND WOULD LIKE TO EXCHANGE IT FOR ANOTHER OR USE THE CREDIT OF THE PURCHASE TOWARD ANOTHER SERVICE, MARVAELI HOLDS THE RIGHT TO APPROVE OR DENY EXCHANGES ON A CASE-BY-CASE BASIS.

REFUNDS 

IN THE EVENT WE REFUND YOUR PURCHASED SERVICE, WE WILL NOTIFY YOU ONCE WE’VE INSPECTED THE SITUATION, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. 

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT J@MARVAELI.COM.